Delivery of products ordered by the Client shall be made via our official partners DHL.
Your order will first be confirmed and once payment has been made we shall dispatch the order immediately. Your package should arrive within 24-48hours of dispatch and we will provide you with an AWB tracking number that you can use to check the status of the order.
For product returns, please complete the the form on our Returns page here.
Address for returns : 30-32 Knowsley St, Manchester M8 8HQ, United Kingdom
Pursuant to art. 18 in Directive no. 2011/83/EU of the European Parliament and of the Council, the Company undertakes to contact and send the ordered goods to the carrier without undue delay. The Company will convey the goods to the carrier in such a manner so as to ensure that delivery shall not exceed 30 days since contract conclusion, but it shall not be held responsible for causes of delay that are not under its control.
If the Company does not fulfill its obligation to deliver the within the aforesaid time frame, the Client has the obligation to solicit delivery within an additional time interval, according to circumstances. If the Company does not deliver the goods within the additional time interval, the Client has the right to terminate the contract.
Costs generated by product delivery shall be borne either by the Client, or by Aimelia.co.uk, depending on order value, as set forth under letter C point 2 in the present Terms and Conditions.
The Company shall provide adequate packaging of products and it shall ensure their conveyance to the Client under optimal conditions, but Aimelia.co.uk shall not be liable for the destruction, damage or loss occurred during transportation to the addressee, which fall with the carrier.